Brochure Downloads

All in PDF Format unless
otherwise specified.


Mitel MiVoice Business Brochure

Mitel MiVoice Integration
for Google Brochure

Mitel MiVoice Integration
for Salesforce Brochure

Mitel MiVoice for Lync Brochure

Mitel Embedded Voice Mail Datasheet

Mitel MiVoice Business Solution
Overview Datasheet

Mitel MiVoice Business
Mobility Brochure

Enterprise Solutions

As an Exclusive Mitel Authorized Partner, PSS Communications is proud to offer the Mitel MiVoice Business solution for enterprise business customers. Whether you have 100 users at a single location or 65,000 users connected over a multi-site network globally, the Mitel MiVoice Business system is the perfect solution.

Mitel MiVoice Business (up to 65,000 users)

The system is highly scalable, proven, software-driven IP-PBX that delivers seamless integration of voice, email, unified messaging, mobility, presence, conferencing, contact center applications, and more - enabling faster, more effective communication.

The system has been designed with enterprise business needs in mind and includes embedded features such as:

• Dynamic Extension:

Dynamic Extension allows users to select up to eight different devices or numbers to act as their answer point. By grouping multiple devices together under the same user number, all of your employees phone numbers are effectively collapsed into one, so callers can reach users regardless of which number they call.

• Hot Desking:

Hot Desking allows employees to log onto any designated phone, located at any of your offices, or even outside of the business offices. All calls are routed to the device they are logged into so callers can always reach them by simply dialing their office extension.

• Unified Messaging:

Employees have anywhere, anytime access to messages with an integrated, full-featured voice mail system, Unified Messaging, and an automated attendant.

The system can be deployed as a distributed, centralized, private and public cloud, or hybrid communication system - so you can choose your deployment strategy. In addition, virtual deployment allows you to take advantage of the business continuity services available through VMware.

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Mitel Unified Communications and Collaboration Explained (UCC) (1:55)








Brochure Downloads

All in PDF Format unless
otherwise specified.


Mitel MiCloud Business
Phone System Brochure

Mitel MiCloud Communications for Education - Business Edition

MiCloud Contact Center Brochure

MiContact Center Live Engage Brochure

Mitel Cloud Services Voice Brochure

PSS "Move to the Cloud" Infographic

Hosted Communications

Everything a business needs for a monthly subscription fee. Are you looking to reduce capital expenses, maintenance, administration and equipment costs, while still obtaining the benefits of the latest IP PBX features and solutions? If so, a Cloud-based communications solution from PSS Communications may be the perfect solution. With scalability and 24x7 management and maintenance from our team of qualified professionals, you can stay focused on your business.

Everything is hosted in the public cloud, so you have nothing to manage or maintain and you'll receive:

• Industry-leading reliability and call quality

• Feature-rich, easy-to-use phones

• Intuitive web administration

• Mobile device integration

• World-class customer service

• Much more

All for one low monthly price, with no hidden fees and zero cost for
ongoing technical support.


Contact us today to schedule a meeting with a Sales Consultant for a
free technology evaluation.

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Hosted Voice Solutions (1:34)

Mobility Solutions (1:16)

Mitel Dynamic Extension (3:08)

Mobility Solutions

Mitel Mobility Solutions from PSS Communications allow businesses to communicate anytime, anywhere using virtually any device.  From unified communications systems, to smart phones and tablets, to one-number "follow me" applications, we can design a solution that meets the needs of your organization.

Work Anytime, From Anywhere

Today's workforce has a wide-range of working styles, schedules, and requirements. With advanced mobility solutions, businesses can allow employees to work from anywhere, yet remain connected as if they are still in the office.

Mitel Mobility Solutions:

• Provide a consistent communications experience in or out of the office.

• Deliver unified communications and collaboration capabilities to mobile devices or tablets of choice, regardless of make or network.

• Give employees control over all their business communications.

• Help employees be productive in the office, at home, or on the go.



One Number Reachability

With Mitel Dynamic Extension, there's a way to use just one business phone number to make and receive calls anywhere. Plus, it's a seamless way to switch between any of your communications devices...even in the middle of a call!

Contact us today to schedule a meeting with a sales consultant or request a product demonstration.

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Mitel MiCollab (2:45)

MiCollab Brochure

Data Sheet

Mitel MiCollab
Client Brochure

Mitel MiCollab
Client Data Sheet

Mitel MiCollab Unified Messaging Brochure

Collaboration Solutions

PSS Communications provides solutions that support all forms of collaboration, including voice, video calling, and instant messaging with Mitel MiCollab Client, and web presentation and collaboration with Audio, Web and Video Conferencing. With the right collaboration software your organization can stay connected wherever they are around the world with co-workers, partners, and customers. Mitel’s integrated solutions make it easy to share documents and presentations and Vidyo video conferencing provides an affordable video solution for all levels of the organization, so everyone can be more productive.


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Mitel MiVoice Office (5:48)

Brochure Downloads

All in PDF Format unless
otherwise specified.


MiVoice Office 250 brochure

MiVoice Office 250 data sheet

MiVoice Office Digital Expansion Interface

MiVoice Office 250
Attendant Console brochure

Mitel MiVoice for Lync brochure

SMB Communications

PSS Communications is an Exclusive Mitel Authorized Partner and is proud to offer IP communication systems for businesses of all sizes. Formerly marketed by Mitel as the Mitel 5000 communications platform, the MiVoice Office system leverages the benefits of today's converged networks and your business' existing data network infrastructure investments.

Mitel MiVoice Office (up to 250 users)

The MiVoice Office is perfectly suited for 15 users up to 250 users and uses a software and hardware platform that combines the best of data networking and TDM switching architectures. It supports MiVoice Digital and IP telephones, in addition to out-of-the-box IP networking for up to 99 sites. It’s designed to be customized with add-on modules and processors in a form factor that is optimized for shelf-top, rack-mount, and wall-mount scenarios.

Out-of-the Box Productivity

The MiVoice Office system includes a complete suite of out-of-the box business productivity applications which include Unified Voice Messaging with Automated Attendant, Meet-Me Conferencing, Automatic Call Distribution, Hot Desking, Twinning, Mobile Hand-Off, Teleworking and Reporting.

For more sophisticated requirements such as web collaboration, the system can be complemented with MiCollab and MiCollab Client - ensuring your communications system choice doesn't lock you out from future expansion.

The Complete Solution for your Office

At PSS Communications, we are committed to understanding your needs. And because of our experience, we can design the right solution for your business. Whether you’re just getting started or are looking to update your existing communications infrastructure, we clearly understand you may not have the budget of a large enterprise business.

You can count on us to quote the best option to meet your requirements and budget.

Contact us today to schedule a meeting with a Sales Consultant for a free technology evaluation.

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Mitel MiContact Center Solutions (11:15)

Brochure Downloads

All in PDF Format unless
otherwise specified.


MiContact Center
Office Brochure

MiContact Center Business
& Enterprise Brochure

Mitel MiContact Center
Training Overview

Contact Center Solutions

PSS Communications offers clients complete contact center solutions from Mitel. Depending upon customer requirements, solutions are tailored to maximize each contact centers results. From single site workgroups with fewer than 25 agents to sophisticated multi-site contact centers, PSS has a solution for businesses of all sizes.

Mitel’s Contact Center solutions are available in three packages: Office, Business, and Enterprise. As business requirements evolve and grow over time PSS Communications can easily and cost-effectively upgrade clients from the Business Edition to Enterprise Edition.

MiContact Center Office

• Entry-level solution for contact centers and workgroups with up to 100 agents

• Designed for MiVoice Office phone system and includes:

• Real-time monitoring

• Hunt/Ring group-based routing and longest idle routing of calls

•Real-time business intelligence: call performance, agent activity reporting, etc.

• Productivity tools: screen pop and PIM integration

Optional add-on modules include:

• Intelligent Router: skills-based or look-ahead routing

• Media Blending: routing via email, fax and SMS text in

same manner as voice calls

• Historical and real-time reporting

• And much more…

MiContact Center Business Edition

• Single site contact centers with fewer than 50 agents

• Designed for MiVoice Business phone system and includes:

Complete suite of core contact center functionality:

• Historical reporting

• Real-time monitoring

• Dynamic agent and queue control

• Screen pop

• Intelligent messaging

And more…

MiContact Center Enterprise Edition

• Sophisticated single or multi-site contact centers of all sizes

• Designed for MiVoice Business phone system and includes:

Advanced functionality such as:

• Multimedia support

• Ability to identify callers in queue and change their answer priority in real time

• Workforce management and forecasting

Flexible deployment options that support:

• Virtualized environments

• Resiliency and high availability for the strongest business continuity

And more…

We also offer solutions for Microsoft Lync as well as additional supervisor and agent productivity applications, outbound dialing applications and advanced reporting and complete end-user training available from Mitel.

At PSS Communications, we recognize business requirements can vary greatly depending on the size and needs of each organization. Let us help you determine the best solution to meet your needs. Contact us today to begin the discussion.

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Brochure Downloads

All in PDF Format unless
otherwise specified.


Mitel Virtual Desktop
UC Video - Solution Brief

Mitel Virtual Solutions
Overview Brochure

Mitel UC Business Process
Desktop Brochure

Mitel VMware
Virtualization Brochure

Virtual Solutions

PSS Communications can help you migrate and centralize telecom functions within the data center for your business and help you gain operation flexibility.

Mitel provides virtualized unified communications and collaboration (UCC) solutions for the data center and the desktop that drive cost savings, simplify IT management, and enhance security and business continuity.

Benefits of Virtualization include:

• Simplified disaster recovery

• Improved application availability

• Dynamic delivery of desktops and end user devices

• Improved efficiency and productivity

• Reduced costs and energy consumption

• Streamlined business operations

By leveraging Mitel virtual solutions you will get more out of your existing resources by pooling common infrastructure resources with server consolidation. There is no reason why you should treat the voice environment any differently than the rest of the applications that are in the datacenter.


Contact us today to schedule a meeting with a sales consultant to discuss how your organization can move to a virtual environment.

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Voice Virtualization Overview (2:35)

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PSS Communications, Inc.

6830 Via Del Oro

Suite 220

San Jose, CA 95119

Tel. (408) 496-3330

Fax. (408) 496-3339

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