Mitel Software Assurance & Support Overview (2:26)

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Mitel Software Assurance and
Support Brochure


24-Hour Service & Support

We provide 24-hour support with Live Answer Monday thru Friday 8:00am – 5:00pm.

Emergency Service Requests

We ask that you contact us immediately for all Emergency Service Requests by calling 408-496-3333. We have technicians on-call after hours for Emergency Service & Support 24-hours-a-day, 7 days a week.

Non-Emergency Service Requests

For non-emergency service requests, please send an email to or call 408-496-3333.

Mitel Software Assurance and Support

Mitel Software Assurance and Support services play an important role in helping your Mitel solution remain current and insures PSS Communications has the manufacturer support needed for critical failures.  If a problem resolution requires Mitel support and your system is not under Software Assurance, Mitel will not provide PSS Communications technical support of any sort, if you are not enlisted in the Software Assurance Program.  Mitel will require you to upgrade and enroll in Software Assurance at that time with a re-enrollment fee which can be costly. Protect your investment and remain enrolled in the program always.

Mitel End User Guides

Click here to access user guides for your Mitel System. If you are unable to locate what you are looking for, please contact us.




Technical Assistance

For remote technical assistance, please call 408-496-3333. We are pleased to provide support over the phone or schedule an on-site service call if necessary.  Whether it's providing instructions over the phone, through modems or VPN access, PSS technicians have the tools to remote into systems and make changes or we can simply guide administrators through the required steps to make changes.

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PSS Communications, Inc.

6830 Via Del Oro

Suite 220

San Jose, CA 95119

Tel. (408) 496-3330

Fax. (408) 496-3339

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